Jay Esterson: Allstate Insurance

Bios

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  Nicole Martinez

  Sr Team Sales Leader

  Nicole Martinez embarked on her career in the insurance industry in 2002, bringing years of experience and knowledge to her role. In 2009, she joined the agency, where she has since thrived as the Sales Manager. Fluent in both English and Spanish, Nicole excels in connecting with a broad range of customers, providing comprehensive and tailored insurance options. As the Sales Manager, Nicole focuses on selling Auto insurance, Home insurance, and Life insurance. Her favorite part of the job is informing customers about the intricacies of insurance and helping them secure coverage while saving money. Nicole’s approach is always customer-centric; she is committed to making customers understand their policies and feel confident in their insurance decisions. Her dedication to informing and empowering customers has made her a reliable agent in the industry. Outside of her professional life, Nicole has a passion for exploring new places and immersing herself in diverse cultures. She loves to travel, experiencing the unique flavors and cuisines from around the world. Her adventures not only enrich her life but also provide fresh perspectives that she brings back to her work. With over two decades of experience, Nicole Martinez is a cornerstone of the agency. Her bilingual abilities in both English and Spanish, extensive industry knowledge, and passion for customer service make her an invaluable asset to the team. Whether you’re in need of auto, home, or life insurance, Nicole is dedicated to assisting you through the process and finding the right options to suit your needs and budget

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  Briana Brouard

  Operations Manager

  Briana Desrouleaux began her insurance career in 2013 when she joined our Agency. As the Agency Operations Manager, Briana plays a crucial role in overseeing office operations and checking everything runs smoothly. She is also actively involved in assisting with servicing insurance options, demonstrating her commitment to meeting customers' needs. Briana's favorite part of her job is the relationships she builds with customers. To her, customers are far more than just policy numbers; they are individuals and families deserving of personalized care and attention. She takes pride in knowing she helps provide security and confidence through comprehensive insurance coverage. Beyond her dedication to customers, Briana finds immense joy in watching her team grow and succeed in their careers. Her leadership and support create a nurturing environment where team members can thrive and develop their skills. At home, Briana is a proud cat mom to three sweet angels, who bring love and comfort into her life. When she’s not managing the bustling office or caring for her furry friends, you’ll find her immersed in a good book. An avid reader, Briana sets an annual reading goal and is currently at 15 books for the year, reflecting her passion for learning and personal growth. Briana Desrouleaux’s blend of operational knowledge, customer-focused approach, and nurturing leadership make her an invaluable asset to the Agency. Her ability to connect with people and foster a positive office culture exemplifies her dedication to both customers and her team.

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  Javier Ortiz

  Personal Financial Representative

  Over 25 years of experience.

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  Joie Madaffari

  Sales Executive

  Joie Madaffari began her journey in the insurance industry in 2019 when she joined the agency. Since then, she has been dedicated to providing exceptional service and tailored insurance options to customers. Joie focuses on selling Auto insurance, Home insurance, Liability insurance, and Umbrella insurance. Her favorite part of the job is assisting customers, helping them through their insurance options, and helping provide the protection they need. Joie takes pride in making a positive impact in customers' lives, whether it’s finding the right coverage or helping them navigate the claims process. Her approach is always customer-focused, and she strives to offer clear, compassionate support with every interaction. Outside of her professional life, Joie is a devoted dog mom to her two furry companions. Her love for animals extends beyond her pets, influencing her passion for helping see pets receive the care and protection they deserve. Joie is also an avid reader, often found immersed in books during her free time, exploring different worlds and gaining new insights that enrich both her personal and professional life. Joie’s blend of industry knowledge, customer service excellence, and personal dedication makes her a valuable asset to our agency. Whether you're seeking coverage for your home, car, or furry friends, Joie is committed to providing you with the right insurance options tailored to your needs.

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  Ceddy Waite Doctor

  Licensed Sales Professional

  Ceddy has worked in the insurance agency since 2015 and we were lucky to have her join our team in 2020. Born in Jamaica, Ceddy has lived in this area since 2005. She enjoys helping customers because she gets to build relationships by putting them first. When she's not working, Ceddy likes reading, exercising at the park, traveling and volunteering as a counselor at a local youth club. Give her a call today!

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  Lorena

  Senior Sales Executive

  Lorena Cappillo began her journey in the insurance industry in 2012, bringing over a decade of experience to her role at the Agency, where she joined in 2023. Fluent in both English and Spanish, Lorena focuses on showcasing a comprehensive range of insurance products, including Auto insurance, Home insurance, Business insurance, Life insurance, and Health insurance. Her bilingual skills enable her to connect deeply with a diverse customer base, allowing everyone to receive the best possible service and protection. Lorena's favorite aspect of her job is the opportunity to help customers navigate the complexities of insurance. She takes pride in helping find them the most competitive rates and the right coverage options, allowing them to feel secure and confident in their choices. Her dedication to customer satisfaction and her ability to simplify the insurance process for customers are what set her apart. Originally from Peru, Lorena brings a rich cultural perspective to her work and life. She shares her home with Chapi, her beloved French bulldog, who is a constant source of joy and companionship. Outside of work, Lorena enjoys staying connected to her Peruvian roots and exploring new aspects of her heritage. With her extensive knowledge, customer-first approach, and multicultural background, Lorena Cappillo is a valued member of the Agency. Her passion for helping customers and her commitment to finding them the right insurance options make her an essential part of the team. Whether you're looking for auto, home, business, life, or health insurance, Lorena is dedicated to providing personalized and affordable options tailored to meet your needs. Nicole

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  Dayneris

  Sales Executive

  Before joining the agency, I gained experience in sales, customer relations, and business operations, which helped me develop strong communication skills and a customer-first mindset. My background allows me to understand customer needs and tailor solutions that truly fit their lifestyles. People are often surprised to learn that I'm very creative outside of work - I enjoy interior design, branding projects, and building businesses. I'm also very family-oriented and passionate about personal growth. "Protection isn't just a policy - it's peace of mind."

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  Alex

  Sr Customer agent

  Alexandra Ocampo embarked on her insurance career in 2023, bringing her enthusiasm and dedication to Jay Esterson’s Agency in 2024. As a bilingual Customer Service Representative proficient in both Spanish and English, Alexandra excels in servicing Home insurance and Auto insurance. Her ability to communicate effectively with diverse customers allows her to provide exceptional service and support. Alexandra’s favorite aspect of her role is the positive work environment at Jay Esterson’s Agency. She thrives on the camaraderie among her coworkers and the mutual support that defines their team. This collaborative atmosphere not only enhances her work experience but also translates into a seamless and supportive experience for customers. In addition to her professional skills, Alexandra has a passion for sports. She enjoys wrestling and playing soccer, bringing the same energy and teamwork to her athletic pursuits as she does to her job. These activities reflect her dynamic and spirited personality, qualities that she brings to every interaction with customers. With her commitment to excellent customer service and her vibrant approach to life, Alexandra Ocampo is a valuable asset to Jay Esterson’s Agency. Her passion for helping others and her ability to connect with customers make her an integral part of the team, allowing every customer to receive the care and attention they deserve.